Workforce Solutions Coordinator

Job Description

As Workforce Solutions Coordinator for the Wireless Infrastructure Association (WIA), you will be in a key position to enhance and support WIA’s efforts to transform the Broadband industry with training and education programs that improve safety, quality, and productivity. This position requires strong organizational skills, including multitasking and time management, attention to detail, strong communication, and excellent customer service. Reporting to the Senior Manager, the ideal candidate will have an entrepreneurial mindset and acumen, a willingness to take on any task to advance the team, and experience working with customer relations management software or learning management systems.

Next-generation 5G and broadband networks—100 times faster than current networks—are already reshaping the global economy, ushering in a new era of connected devices, powering smart cities, and enabling driverless cars, enhanced telemedicine, remote surgeries, and advanced manufacturing. Broadband infrastructure is changing faster than ever. With new technology comes new skills — and a need for world-class training to prevent technology from outpacing talent. WIA’s Telecommunications Education Center (TEC) is a dynamic learning program devoted to improving education, quality of work, and safety within the telecommunications industry. It hosts more than 40 industry-focused courses that have trained the workforce in the fundamentals of telecommunications infrastructure, 5G, and broadband deployment since 2015. More than 3,500 participants have taken advantage of TEC’s courses, and enrollment is growing each year. As part of the workforce team, you will have the opportunity to be a part of the state-of-the-art training developed to address the skills gap and meet the needs of the next-generation deployment.

Responsibilities

• Working closely with the Workforce Solutions team to schedule and support meetings, workshops, training, and conferences, develop marketing materials, and various projects.
• Project scheduling, tracking, and reporting.
• Supporting customers in workforce solutions
• Preparing and assisting with project correspondences, proposals, memos, and presentations.
• Supporting the execution of various stages of project implementation plans.
• Handling day-to-day operational responsibilities and challenges.

Qualifications

• Bachelor’s degree or equivalent combination of education and work experience
• Microsoft suite proficiency
• Strong communication skills
• Expert reading, writing, and PowerPoint development skills
• Experience with learning management systems (for example, Totara/Open LMS) preferred.
• Data entry and queries
• Customer relations management experience (eg, HubSpot)
• Ability to travel (up to 10%) and facilitate meetings, training, and events.

Attributes

• Accountable. You earn trust by your actions and dependably keep your promises.
• Detail Oriented. You get it right the first time and accurately keep track of all the moving parts.
• Excellent communicator. You are articulate. You have concise, accurate, and effective written and verbal communication skills. You communicate and coordinate effectively at every level.
• Team player. You thrive in a team environment yet work well independently. You carry your weight in the team, learning from others and contributing in equal measure.
• Curious. You like learning new things and collecting and sharing information. You ask questions, listen, and learn.

What’s Attractive to the Right Candidate?

• You will be joining a team of strong, talented colleagues who are dedicated to our mission. Our colleagues are friendly, respectful of different perspectives, and supportive of each other both personally and professionally.
• We are the workforce leader in a rapidly growing industry. 5G and rural broadband access will transform every part the U.S. economy. Our work is interesting and varied; the issues facing our industry are constantly changing and we are pioneers of new ideas.
• We offer competitive compensation and generous benefits that include vacation, sick, and bereavement leave; volunteer days; parking/Metro allowance; income security options; and health and wellness benefits that include an on-site gym facility.

To Apply 

We encourage you to apply even if your experience is not a perfect match with the position description; we will consider people from a variety of backgrounds and career experiences.

Simply email your resume to workforcesolutions@wia.org with “Workforce Solutions Coordinator” as the subject of the email. Please include your resume as a Word or PDF attachment to the email and paste your cover letter in the body of your email.

WIA takes seriously its commitment to advancing diversity, equity and inclusion. WIA is an equal opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to gender, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy, or maternity, protected veteran status, or any other status protected by applicable national, federal, state, or local law.

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